Software Return Terms

In accordance with the legislation of the Russian Federation, the buyer has the right to refuse the ordered goods (including software) at any time before its receipt.

The return of the software after receipt by the buyer is impossible due to the fact that the buyer acquires the right to use, which refers to copyright objects and is protected as a literary work (Civil Code of the Russian Federation, part 4, article 1259). In turn, non-periodical publications in accordance with the Law on the Protection of Consumer Rights of the Russian Federation (chap. 2, art. 25) refer to the list of non-food products that are not subject to return or exchange (as amended by Resolutions of the Government of the Russian Federation dated 20.10.1998 No. 1222. 06.02.2002 No. 81).

The fact of receiving the software (product) is considered to be the generation of a license or registration key or the download of the full version of the software product. Information about the generation of license or registration keys is kept by the developer, and when downloading files, the information is stored on the seller's server (site).

In accordance with the Law on the Protection of Consumer Rights of the Russian Federation (chap. 2, Art. 26.1), the remote method of sale excludes the possibility of direct familiarization of the consumer with the goods or sample goods. Therefore, if you are not provided with a demo version, you can return the software within 7 (seven) days. If you are offered a free demo version of the software before purchasing the paid version, then the sale of the full version of the software cannot be qualified as a remote method of sale, providing the right to return the goods.