Payment policy for online bank card payments
Our site is connected to online acquiring, and you can pay for your order by Visa or Mastercard directly on the website. After confirmation of selected order, a secured payment window of Robokassa service will open where you can enter your card details and e-mail address for receipts. We use 3D Secure protocol to confirm payment. If your Bank supports this protocol, you will be redirected to the bank server for additional identification by a SMS code. For information on rules and methods of additional identification contact the bank that issued your card.
Enter the card number, e-mail address, card validity period, three-digit safety code (CVV2 for VISA or CVC2 for MasterCard) to the fields at payment page. All required data may be found on your bank card.
CVV2/ CVC2 is a three-digit safety code on the reverse side of the card.
Next, in the same window will open the page of your issuing bank to enter the 3-D Secure code. In case you do not have static 3-D Secure set up, it will be sent to your phone number via SMS. If you did not receive a 3-D Secure Code, you should contact your issuing bank.
3-D Secure is the most advanced technology for securing card payments on the Internet. Allows you to uniquely identify the authenticity of the cardholder performing a transaction and minimize the risk of fraudulent card transactions.
Cases of payment denial:
In case your payment didn't proceed, or the transaction was cancelled, please check the following:
— correctness of the details entered Please note your card expiration date and number.
— do you have sufficient funds on your card? You can learn more on the funds available on the card by contacting the bank that issued the bank card;
— is the option of payment in the Internet is available and on? You can learn more on options available to your card by contacting the bank that issued the bank card;
— is daily limit enough for payments on the Internet? You can learn more on limits available for your card by contacting the bank that issued the bank card.
If you have any questions on failed payments, please contact the support of the card issuing bank, or the support of the website where the payment was made.
Safety assurance
Payment service Robokassa protects and processes data of your bank card based on PCI DSS safety standard. Transmission of information to the payment gateway is performed using SSL encryption technology. Further transmission of information occurs through closed banking networks, which have the highest level of safety. Robokassa does not transfer data of your card to an online shop or third parties. 3D Secure protocol is used for additional authentication of a card holder.
In case you have any questions about the payment you made, you can contact customer support by e-mail support@chatapp.online
Online payments safety
The personal information you provide (e-mail, card number) is confidential and will not be disclosed. Data of your card is submitted only in encrypted form and it is not saved on our server.
Safety of online payments processing is ensured by payment service Robokassa. All operations with payment cards are following the requirements of VISA International, MasterCard Worldwide, and other payment systems. Special security technologies of online card payments are used when transmitting information; data processing is performed on a secure high-tech server of the payment service.
Payment by card is safe because of:
- Authorization system ensures the customer that details of his/her payment card (number, validity period, CVV2/CVC2) will not fall into the hands of fraudsters, as this data is not stored on the server in encrypted form and cannot be stolen.
Buyer enters his payment details directly in authorization system of Robokassa, and not on the website of the online store, therefore, the payment details of the buyer's card will not be available to third parties.